While an excellent resume and cover letter cannot guarantee you the job, poorly written documents can take you out of the running completely.

The resume is a one-page summary of your work experience, education and qualifications. Your cover letter highlights those points from your resume that show an employer why you are an excellent fit for the job. Both items give prospective employers their critical first impression of you and position you as a strong candidate for an interview.

WRITING STYLE
Do's:
• Since many companies screen resumes by computer, use key words from the job description or classified ad in your resume.
• Keep sentences short.
• Use your computer's spell check function, but don't count on it to find every typo. Remember, the computer can't tell the difference between words like "too" and "to." Proofread carefully.

Don'ts
• Don't use "I", the first person pronoun, in your resume. It's understood.
• Don't use lofty language, long sentences or big words
• Don’t overuse professional jargon or abbreviations.
• Don't use puns or clever wordplays.

RESUME FORMAT
Do's
• Use a chronological resume. List your most recent job first followed by your additional work experience in reverse chronological order, then your education.
• Use bulleted statements, not paragraphs, to describe your job duties.
• If applying by e-mail, use a simple font and send in plain text or ASCII format.

Don'ts
• Don't use gimmicks. Use a professional, easy to read typeface, white or ivory bond paper, and black ink.
• Don't list references or state: "References available on request." Interviewers assume that you will provide references when asked.
• Don't include an objective on your resume, unless it is written specifically for the position for which you are applying.

RESUME CONTENT
Do's
• Be accurate and truthful.
• Describe your significant contributions at each of your jobs.
• List all the computer hardware, software and databases you know.
• Customize your resume for each prospective employer
• Include outside activities only if they relate directly to the job for which you are applying
• Use key words found in the job description or classified ad in your resume.

Don'ts
• Don't misrepresent your education or experience.
• Don't give reasons for termination or leaving a job.
• Don't include personal information such as height, weight, social security number, social activities or religious philosophies.
• Don't include your phone number or e-mail address at your current job if your boss is unaware of your intent to leave.
• Don't list your high school education if you're a college graduate.
• Don't provide salary information in the resume. If an ad requests a salary range, include it in your cover letter. Otherwise, don't mention it until the interview

Jane Doe / SAMPLE RESUME
Monarch Staffing / 110a Baltimore Pike, Springfield PA 19064
610-604-0202 / Fax 610-604-0280

SUMMARY OF QUALIFICATIONS
* Function well as a team player or independently.
* Able to learn and adapt to situations quickly and effectively.
* Excellent interpersonal and communication skills.
* Highly organized with strong attention to detail.
* Goal oriented. Possess determination.
* Outgoing and energetic.

PROFESSIONAL BACKGROUND
ABC Company, Philadelphia PA, 4/03 - Present
Receptionist
• Answering phones in a timely manner
• Responding to email inquiries
• Greeting customers and clients upon arrival

DEF Company, Philadelphia, PA 4/01-4/03
Administrative Assistant
• Creation and distribution of monthly newsletter
• Responsible for all clerical duties such as filing, faxing and phones
• General support of VP of Sales and Marketing

GHI Company, Philadelphia, PA 1/01-4/01
Assistant Manager
• Responsible for running and maintaining the store while the manager is not there
• Responsible for store funds, i.e. counting the safe, taking care of change orders and deposits, and counting down tills
• Screening potential employees during the interviewing process
• Responsible for store inventories

EDUCATION
Computer Institute, Philadelphia, PA
Major: networking and data communications

Community College, Philadelphia, PA
Major: Web master Certification

COMPUTER SKILLS
Operating Systems: Windows 95, 98, NT, 2000, and XP
MS Office Suite, Macromedia Flash, Adobe PhotoShop, Dreamweaver, Adobe Illustrator, Paint Shop Pro, Fireworks

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